- Care home
Blair Park Residential Care Home
Report from 19 June 2024 assessment
Contents
Ratings
Our view of the service
Blair Park Residential Care Home is a service which provides accommodation and personal care for up to 47 people. The service provided care for people with a variety of needs including people who were living with dementia. We carried out an assessment site visit to the service on 9 July 2024 and reviewed documentation and additional evidence provided to us by the registered manager following our visit. At the time of our visit, there were 36 people living at the service. Staff enjoyed working at the service and told us they felt supported and there was a good culture within the staff team. Staff received training appropriate to their role and the needs of people and were given the opportunity to regularly meet with their line manager through supervision. Senior management had a desire to provide good care to people in order to improve people’s lives. They included people in the day to day running of the service, learnt from any accidents and incidents and continually monitored the service, taking action when shortfalls were identified. However, we observed some poor practices within the service which had not been identified through governance arrangements or by the registered manager. The culture was not always one that was respectful towards people and management did not always lead by example.
People's experience of this service
People were happy living at Blair Park. They told us they were well looked after and did not have to wait long for staff to attend to them. Relatives were equally complimentary about the care their family member received. Our observations were that staff were attentive to people, however at times staff did not consider people’s dignity as we saw staff apply medicinal cream to people whilst they were having their lunch. We also heard occasions when staff spoke with people in a juvenile manner, or hugged or kissed people who may not have the capacity to choose for that to happen. We raised these observations with the registered manager on the day. People were provided with the medicines and food they required and were cared for by a sufficient number of staff who had been recruited through a robust process and trained in the role. People were provided with information about the service and given equal opportunity to participate in any events or activities taking place. In addition, people were supported to retain their independence where they could. Despite people's comments however, we found some areas within the service that fell below our expected standards.