Blair Park Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were able to be involved in the running of the service and were provided with information about events and activities so they all had equal opportunity to participate. People and relative’s told us communication was good within the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager ensured they had information available to people as well as relatives displayed around the service. For example, the provider’s complaint policy. We read that two complaints had been received in 2024 and the registered manager had responded to both inviting the complainant to meet to discuss their concerns. A relative told us, “ Communication is good. Staff ask me if I want to know all of the discussions with the GP, or just the outcome. I am happy to just hear the outcome as I trust they are doing the right thing.”

Staff told us communication within the service was good. A staff member told us, “Senior care staff have a communications book, care staff have a communications book and the kitchen staff have one too. We are reminded all the time to read updates and the handover information in people’s care plans.”

The registered manager produced a newsletter which was shared with relatives. This helped ensure relatives were kept up to date with events taking place or changes within the service. Residents, relatives and staff meetings were held. These were used to share news and information relating to all aspects of the service. The provider also carried out surveys, inviting feedback from relatives, staff and stakeholders.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were able to attend residents meetings where they could give their feedback on the service provided by the staff of Blair Park and each person had the opportunity to participate in events taking place.

The registered manager told us they felt they empowered people to give their views and understand their rights. They told us, “ I’m a hands-on manager. I am constantly monitoring (the service). I listen to feedback and I listen to residents.” A staff member said, “Everything is available to everybody.”

Staff used an electronic care planning system which they could use to set up prompts. This allowed them to ensure people were checked on in a consistent way. A staff member said, “We get flags up on the device to prompt people. [Person’s name] is not that vocal but she has a flag every 2 hours to prompt her and make sure she gets the equal chance.”

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.