Fareni Lifecare Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider’s processes did not always ensure staff were given the skills and knowledge to promote equity in people’s experiences and outcomes.

This service scored 7 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The person was supported by a member of staff who spoke the same language. The person's relatives told us it was essential to have a member of staff who could communicate with the person and themselves. This enabled the person's relatives to be involved in discussing their care needs to ensure they were receiving the right care and support.

The provider and staff member told us they were in regular contact with the person's relatives to discuss any concerns or changes in the person's care. The provider told us being able to communicate with the person’s relatives enabled them to work together and gather feedback to check the person’s care was right for them.

The provider's processes for ensuring equity in experience and outcomes were not robust. Whilst the provider had supported the person and their relatives by allocating staff who spoke the same language, there was a lack of information in the person's care plan about how to ensure their individual rights and choices were promoted. The provider had not ensured staff were provided with any specific training to better understand equality and human rights requirements or the importance of considering the needs of people with different protected characteristics.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.