Bilton Hall Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were content with the care and support they received and raised no concerns about discrimination or inequality. Leaders told us how equality, diversity and human rights were embedded into the staff training programme. People, staff and relatives were supported to raise concerns, speak with management, and discuss their views and feedback.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were content with the care and support they received. People told us they were able to raise things with management and staff. No concerns were raised about discrimination or inequality.

Leaders told us recognising equality and diversity, and respecting everyone's human rights were embedded into the staff training programme and staff were supported to put this into practice. Leaders sought views and feedback about people’s experiences using quarterly surveys for staff, relatives and people using the service.

Processes and systems were in place to ensure that people's voices were listened to. People were able to submit complaints, speak with the management team and staff, attend resident and relative meetings, and take part in the 'resident of the day' initiative. The provider had oversight of these systems, audited them, identified areas for improvement, and then implemented action plans in response.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.