- Care home
Springbank House
Report from 9 February 2024 assessment
Contents
Ratings
Our view of the service
Springbank House is a residential care home registered to provide accommodation and personal care for up to 15 people with mental health conditions. At the time of our inspection there were 9 people living in the home. We have not previously rated this service as the service was first registered in July 2023. This was the first assessment of this service and, this assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. Assessment activity started on 19 February 2024 and ended on 8 April 2024. We visited the service on 19 February 2024, 22 February 2024 and 11 March 2024. We looked at 12 quality statements. The provider had safeguarding systems in place. We found improvements were required in relation to the management of risks for people. The provider did not always operate safe recruitment procedures. The provider and staff worked in partnership with other health and social care agencies to promote people's health and well-being. However, feedback from health and social professionals was mixed. Lessons were not learned following accidents and incidents. The provider had governance and management systems in place. We identified further improvements were required to ensure governance systems were embedded and sustained to effectively monitor the quality of the service. At the time of our assessment there was no registered manager in post. The service was being supported by the deputy manager and area manager with additional management support from the provider’s other homes whilst they recruited a new register manager. The provider was responsive to all feedback raised during and after on-site visits. They took appropriate action and put plans in place to quickly resolve the concerns highlighted.
People's experience of this service
People benefited from living in a well-maintained environment, with access to communal facilities such as a garden, communal kitchens and lounges. People told us they felt safe, a person told us, "I am safe here, if I was worried, I would talk to staff." People did not always feel there were enough staff. Comments included, "There are not enough staff, I don't get all my 1-1 hours. I wanted staff to come with me to go shopping but there wasn't any one free" and "I wish there were more staff but when I need someone they are there." People gave us mixed feedback about the support they received. A person told us, "" Staff do listen to me, they know when I'm unwell and take time to talk to me, they are kind and respect my illness, never judge me when I'm struggling." However, another person said, " I don't think they do much really apart from taking me shopping and keep an eye on me." Some positive observations of care were noted during the on-site visits with staff engaging positively with people. People told us they were involved in their support and care plans. However, the care plans were not reflective of that. Care plans did not include individual goals to encourage people's independence. The area manager has confirmed that all care plans are being reviewed and up-dated to include individual goals and accomplishments.