Springbank House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

There were systems to help promote equity of experience and outcomes. People were encouraged and supported to access the community and other healthcare services. Staff understood how to recognise and report discrimination.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to maintain links with community groups and other groups that they wished to join. A person told us, "They treat us all the same here unless something has happened, and we are being supervised." Not all people wished to fully engage and give feedback.

Staff told us how they support people to meet their diverse needs. Comments included, "We talk to people in respect of religious wishes and if they wish to pursue, we will support and arrange” and “We are respectful of peoples cultural and sexual preferences.” Staff told us people have equal access to care, treatment, and support. The provider made reasonable adjustments for people with protected characteristics. Staff demonstrated knowledge about discrimination and how they would report it. A staff member told us “I would speak to my line manager if I witnessed any discrimination or bad practice.”

All staff members had received equality and diversity training. The provider had a policy in place to support the ethos at the home that everyone was treated with fairness and were protected from any form of discrimination. Care plans were individual, not particularly person centred but did consider people’s differences and equality characteristics. People were allocated key workers. However, meetings hadn’t always been recorded. Following our first site-visit the area manager immediately addressed this and completed a key worker audit. In addition, a new keyworker matching document was introduced. People were asked about their preferred keyworker and meetings scheduled. Weekly discussions were held with people to review their menu choices and weekly shop, but this was not consistently recorded. Discussions showed that people were generally positive about the care and support they receive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.