Archived: Ravenswood Road

Updated 12 October 2015

Ravenswood Road provides accommodation and a therapeutic programme for adults recovering from their use of alcohol. They also provide a service to people with a dual diagnosis of a mental health problem and issues related to alcohol use. The service provides a service for up to ten people.

The service is registered to provide:

• Accommodation for persons who require treatment for substance misuse

Updated 12 October 2015

We found:

• The management of medicines was not safe. The supply of medicines was not consistent. People using the service were not always given medicines as prescribed. Medicine records were not complete and were sometimes amended. Medicine errors were not always reported as incidents.
• Staff did not understand safeguarding issues. They did not know how to make a safeguarding referral.
• The assessment of people using the service did not identify all of their needs. There was no record that peoples’ views or preferences had been sought.
• Most people using the service did not have a care plan.
• There were limited records concerning the care, treatment and progress of residents.
• There was no permanent manager for the service. The registered manager was not in day to day control or management of the service.
• The service was in a period of transition. New systems were being introduced. There had been significant staff changes.

Updated 12 October 2015

As this was a focussed inspection no rating was given to the service.

We found:

• The management of medicines was not safe. The supply of medicines was not consistent. People using the service were not always given medicines as prescribed. Medicine records were not complete and were sometimes amended. Medicine errors were not always reported as incidents.
• Staff did not understand safeguarding issues. They did not know how to make a safeguarding referral.
• The assessment of people using the service did not identify all of their needs. There was no record that peoples’ views or preferences had been sought.
• Most people using the service did not have a care plan.
• There were limited records concerning the care, treatment and progress of residents.
• There was no permanent manager for the service. The registered manager was not in day to day control or management of the service.
• The service was in a period of transition. New systems were being introduced. There had been significant staff changes.