Marsh Farm Manor Care Home

During an assessment under our new approach

Date of assessment: 28 August to 5 September 2024. We visited the service on 28 August 2024. Marsh Farm Manor Care Home can accommodate up to 66 people. At the time of this assessment there were 24 people using the service. There was a registered manager in post who had been at the service since it opened. We assessed 13 quality statements across the 2 key questions effective and well-led.

People’s care records demonstrated where needed appropriate monitoring was taking place in response to any risks. People had access to healthcare and were able to see a GP if needed. Staff worked with various healthcare professionals who visited the service. Staff were aware of the Mental Capacity Act 2005 and how it applied to their work. Governance systems helped identify improvements needed and a service improvement plan was in place. The provider had various policies for workforce equality, diversity and inclusion and if needed reasonable adjustments could be provided to support staff.

Staff told us they enjoyed working for the provider, however, some staff told us they did not always find the registered manager approachable and at times they did not feel they were listened to. Some staff told us they had raised concerns which had not been addressed. Staff told us they did not feel there was consistent good teamwork. Staff told us it depended on who was working. The provider told us they had carried out a staff survey prior our assessment and were waiting on results. Any concerns raised by staff would be addressed.

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During an assessment under our new approach

Marsh Farm Manor Care Home provides regulated activity of Accommodation for persons who require nursing or personal care for up to 66 people. At the time of our assessment there were 18 people using the service. This service was registered with Care Quality Commission on the 16 October 2023. This is the first assessment for the service.



We carried out a site visit at the service on the 25 January and 17 April 2024.

Risks to people’s safety had been identified and there were management plans in place. Incidents and accidents were reviewed by the management team and any learning was cascaded to staff. Medicines were being managed safely.

Staff had been recruited safely and told us they had been provided with a thorough induction prior to the home opening. Staff had the training needed to carry out their role safely and they were able to have supervisions. Staff told us they felt able to approach the management at any time and they were well supported with their wellbeing. We observed there were enough staff available to meet people’s needs.

Staff we spoke with understood their safeguarding role in keeping people safe. Safeguarding training had been provided and staff told us they would report any concerns to their management. Staff had applied to the local authority for DoLS authorisations where needed and were waiting for the local authority to carry out assessments.

The service was newly opened, and the environment purpose built to meet people’s needs. Checks to the safety of the building and any equipment were being completed. There was a registered manager in post who had been at the service since it opened.

People had been assessed prior to moving into the service to make sure their needs could be met. A care plan was produced following the assessment and reviewed monthly or if needs changed. People had access to various healthcare professionals.

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