Updated 5 July 2019
Edgcare at BMI Hendon Hospital is a private doctor service located in North London at 46-50 Sunny Gardens Road Hendon, NW4 1RP that offers a pre-booked private doctor service. The registered provider is Edgcare Limited which has two directors, both of whom are GPs. One of the company directors is the registered manager.
A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service premises consists of one consultation room, an administration office and a shared waiting area located on the second floor of a private hospital. The service is open from 8am to 10pm between Sunday and Thursday and from 8am to 3pm on Fridays. During winter months, the service is also open on a Saturday night between 8pm and 10pm The service is registered with CQC to undertake the regulated activity of Treatment of Disease, Disorder or Injury.
The service offers private GP consultations to UK residents and non-residents, but most patients are people who are resident in the UK and registered with an NHS GP.
The service staff consists of one GP who is a director of the organisation and who works full-time. The second director, who is also a GP partner in an NHS practice, undertakes occasional clinics at the service. The clinical team is completed by three salaried GPs, one male and two female, each of whom work part-time at the service. There is a practice manager who works full-time and an administration assistant who works part-time. Clinical leadership is provided by the registered manager.
Prior to the inspection we reviewed information requested from the provider about the service they were providing. During the inspection we spoke with the lead GP and one member of the non-clinical staff, analysed documentation, undertook observations and reviewed completed CQC comment cards.