29 May 2019
During a routine inspection
This service is rated as Good overall. The service was previously inspected in March 2018 and met the standards in place at the time.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Edgcare at BMI Hendon Hospital on 29 May 2019 as part of our ratings inspection programme for Independent Health Providers.
At this inspection we found:
- There was a clear leadership structure and staff felt supported by management.
- People using the service were able to contact clinicians directly with any concerns or questions following a consultation.
- The service had a process in place to communicate with a patient’s NHS GP.
- The service proactively sought feedback from staff and patients, which it acted on.
- Information about services and how to complain was available and easy to understand.
- Appointments with the GP were readily available and flexible to meet the needs of the individual patient.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care