Together Nest Lane

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff supported people to manage their own health and well being. People were supported to access healthcare professionals when required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

People's care records showed evidence of staff working with other healthcare professionals, such as dietitians, to support people to remain healthy and to ensure people's individual healthcare needs were met.

People told us they were able to access healthcare professionals, such as their GP, when required, and staff supported them to do this. Staff supported people to maximise their independence, where possible. For example, a person using the service was supported by staff to follow exercises set out by the healthcare professional, to improve the person's mobility which had meant the person no longer needed to use mobility aids.

Staff we spoke with demonstrated they knew people well and described how they would recognise when a person's may be unwell, such as a change of communication or behaviour. A staff member said, "All our service users are monitored daily, this can involve observing their presentation. Service users also tell staff if they are not well and staff aim to maintain an open dialogue with them about issues arising."

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.