Archived: Be Cosmetic Clinics

Updated 20 July 2021

BE Cosmetic Clinics Limited is operated by Surgimed Clinic Limited. The service opened in 2015. It is a private cosmetic clinic in central London. The service primarily serves the communities of the London area. It also accepts service user referrals from outside this area. The service now specialises exclusively in gynecomastia surgery which is a procedure that reduces breast size in adult men, flattening and enhancing the chest contours. Facilities include one theatre, one admission/recovery room, one consulting room and a reception area. The service has no overnight beds. We were told the service sees between 250 to 300 service users a year.

The service has had a registered manager in post since May 2015.

The service was previously inspected in 2017 and wasn't rated as we did not have the powers to do so. However, breaches of regulations 15 and 17 were found during this inspection. We followed up on these concerns with this inspection. On this inspection we found these concerns had been addressed with significant improvements which are reported in more detail in the following report.

Updated 20 July 2021

We rated this location as good because:

• The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to service users, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of service users, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand the surgical procedure and after care. They provided emotional support to their service users.
• The service planned care to meet the needs of people who accessed the service, took account of service users’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment whilst respecting the required service user consent ‘cooling off’ periods.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. They were focused on the needs of service users receiving care. Staff were clear about their roles and accountabilities. The service engaged with service users and all staff were committed to improving services continually.

Updated 20 July 2021

Since our last inspection in 2017 the service made significant changes to address the identified breaches in regulations. The service now only provided gynecomastia cosmetic surgery.

The service was rated good overall as it now assured that the operating theatre was compliant with regulations and ensured a safe, clean, compliant environment for surgical procedures. We also found appropriate risk assessments were undertaken and the service had plans to action any findings. Record keeping, auditing and assurance processes as well as equipment testing were now completed regularly and in line with regulations. We found that staff were caring towards their patients and responsive to their needs. We also found that leaders ran the service well and had a clear vision and strategy for the service.