The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Be Cosmetic Clinics

Overall: Good read more about inspection ratings

57 Harley Street, London, W1G 8QS

Provided and run by:
Surgimed Clinic Limited

Important: This service is now registered at a different address - see new profile

All Inspections

18 May 2021

During a routine inspection

We rated this location as good because:

  • The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to service users, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
  • Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of service users, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand the surgical procedure and after care. They provided emotional support to their service users.
  • The service planned care to meet the needs of people who accessed the service, took account of service users’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment whilst respecting the required service user consent ‘cooling off’ periods.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. They were focused on the needs of service users receiving care. Staff were clear about their roles and accountabilities. The service engaged with service users and all staff were committed to improving services continually.

22 August 2017 and 14 September 2017

During a routine inspection

BE Cosmetic Clinics Limited is operated by Surgimed Clinic Limited. Facilities include one theatre, one admission/recovery room, one hair transplant room and a consulting office. The service has no overnight beds.

We previously inspected this service in March 2017 at which time we had serious concerns that the provider was not complying with all the fundamental standards of care. We wrote a formal ‘Letter of Concern’ to the provider on 22 March 2017 setting out the concerns. Following the letter the provider voluntarily suspended all their regulated activities except for hair transplants, which are a ‘clean procedure’ and do not require the use of a sterile operating theatre.

We inspected this service using our comprehensive inspection methodology. We carried out an announced follow-up inspection on 22 August 2017 and 14 September 2017. The purpose of this inspection was to check what improvements had been made to the service since our previous inspection.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The current service provided by this service was hair transplant since the provider suspended all other services following our inspection in March 2017.

94 hair transplant procedures were carried out between April and August 2017.

14 March 2017

During a routine inspection

BE Cosmetic Clinics Limited is operated by Surgimed Clinic Limited. Facilities include three treatment rooms and a consulting office. The service has no overnight beds.

The service provides elective cosmetic surgery. We inspected surgery at this service.

We inspected this service using our comprehensive inspection methodology. We carried out an announced inspection on 14 and 15 March 2017.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this hospital was hair transplants. This involved removing single hairs from a location on the body and transplanted onto the head or face (in the case of a beard).

During our inspection we found that the provider was undertaking hair transplants, abdominoplasty, mini abdominoplasty, breast lifts and gynaecomastia.

The service carried out 444 procedures from October 2015 to September 2016. This was broken down into 330 hair restoration surgery, 109 liposuction, four scar revision and one mini abdominoplasty .

We had concerns with the regulated activities carried out at this service. We informed the provider about our concerns and they voluntarily suspended all their regulated activites except for hair transplants and injectable procedures.