• Dentist
  • Dentist

Bridge Dental Practice

Court Street, Leamington Spa, Warwickshire, CV31 2BB (01926) 426232

Provided and run by:
Dr. Surbjeet Matharoo

Latest inspection summary

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Our current view of the service

Updated 13 August 2024

We carried out this on-site, announced assessment on 14 October 2024. We found the practice had not met all regulations. At the time of our assessment, patients could access care, support and treatment when required. However, there was a lack of effective leadership and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. We noted that the internal fire risk assessment did not identify risks such as the Electrical Installation Condition Report showing as unsatisfactory and emergency lighting had not been serviced. Recruitment processes and processes for overseeing ongoing performance and training were not effective. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. The practice is in Leamington Spa, Warwickshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 6 treatment rooms. During the assessment we spoke with 3 dentists, 1 dental nurse, 2 receptionists, the practice manager and the business manager. The provider was not complying with all regulations. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of the service

Updated 13 August 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The practice demonstrated a high level of professionalism and customer care”, “Excellent service from both hygienist and dentist who are both personable and professional”, “Always very helpful and friendly. Will definitely recommend” and “Informed, calm and reassuring. Very good treatment”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. The results of satisfaction surveys and the Friends and Family Test were on display in the patient waiting area. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.