Oldham Health Services

Updated 26 November 2021

TotalSkin

Virgin Care Services Ltd are contracted to provide specialist community dermatology services In Oldham, Greater Manchester. The service is registered as Oldham Health Services.

The service is known as Total Skin. It provides consultation, advice and treatment from consultants, specialist GPs and specialist nurses for a wide range of dermatological problems (skin complaints).

The service is registered to provide treatment of disease, disorder and injury, surgical procedures and diagnostic and screening procedures.

The service has previously been inspected as part of a provider led Virgin Care inspection 2017. This is the first inspection of the service at location level.

The service has a registered manager who has been in post for several years.

ORBISH

Virgin Care Services Ltd are contracted to provide specialist sexual health services across Bury, Oldham and Rochdale. This includes sexual health services for young people in all three areas (in Oldham this has been commissioned as a joint contract with a substance misuse service).

The service is known as ORBISH (Oldham, Rochdale and Bury Integrated Sexual Health). Three locations are registered with CQC for sexual health, Townside Primary Care Centre, Nye Bevan House and Oldham Health Services.

The three locations are each registered for treatment of disease, disorder and injury, family planning and diagnostic and screening procedures. Two registered managers are in place.

The service also operated satellite clinics across all three areas in health centres, schools and GP practices.

The service had previously been inspected as part of a provider led Virgin Care inspection in 2017. This is the first inspection of the service at location level.

Updated 26 November 2021

Our rating of the Total Skin service was good because:

• The service was clean and well maintained. Staff used equipment and control measures to protect patients, themselves and others from infection.
• The service participated in relevant national and local clinical audits. Staff were experienced, qualified and had the right skills and knowledge to meet the needs of patients.
• Staff took time to interact with patients and those close to them in a respectful and considerate way.
• The service had systems to help care for patients in need of additional support or specialist intervention. It was easy for people to give feedback and raise concerns about care received. The service treated concerns and complaints seriously.
• The service was well led, with good governance and a culture of continuous improvement and innovation. We noted outstanding practice including the provision of a tele-dermatology service, the use of self help videos made available on the internet and primary care education packs and support.

We also undertook an inspection of the ORBISH sexual health service, which is registered to Oldham Health Services, Townside Primary Care Centre and Nye Bevan House.

The inspection took place on 30 September and 5 and 6 October 2021.

Our rating of this service is good because:

• The service was clean and well maintained. Staff followed infection prevention procedures to keep patients safe.
• Staff followed best practice and national guidance.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
• Managers planned and organised services so they met the changing needs of the local population.
• The service was well led, with a positive staff culture and good governance.

Updated 26 November 2021

Updated 26 November 2021