Oldham Health Services

Our rating of the Total Skin service was good because:

• The service was clean and well maintained. Staff used equipment and control measures to protect patients, themselves and others from infection.
• The service participated in relevant national and local clinical audits. Staff were experienced, qualified and had the right skills and knowledge to meet the needs of patients.
• Staff took time to interact with patients and those close to them in a respectful and considerate way.
• The service had systems to help care for patients in need of additional support or specialist intervention. It was easy for people to give feedback and raise concerns about care received. The service treated concerns and complaints seriously.
• The service was well led, with good governance and a culture of continuous improvement and innovation. We noted outstanding practice including the provision of a tele-dermatology service, the use of self help videos made available on the internet and primary care education packs and support.

We also undertook an inspection of the ORBISH sexual health service, which is registered to Oldham Health Services, Townside Primary Care Centre and Nye Bevan House.

The inspection took place on 30 September and 5 and 6 October 2021.

Our rating of this service is good because:

• The service was clean and well maintained. Staff followed infection prevention procedures to keep patients safe.
• Staff followed best practice and national guidance.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
• Managers planned and organised services so they met the changing needs of the local population.
• The service was well led, with a positive staff culture and good governance.