Stradbroke Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We inspected 1 quality statement for this key question, Equity in experiences and outcomes. Relatives and staff said they felt encouraged by the new manager. The manager told us how they were planning to develop feedback routes.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Only 1 relative recalled being given a questionnaire regarding feedback. Several relatives reported attending relative’s meetings. Most reported that this is the forum in which concerns were generally expressed. One person stated that not many people attended and suggested that this may be because it is held on a Monday afternoon when some relatives may be working. People generally felt that in more recent times any concerns highlighted at these meetings were listened to and addressed by the management team.

We spoke with the manager and nominated individual regarding the timing of the relatives' meetings. They told us the timing of meetings was being reviewed so that more relatives would be able to attend. Staff told us their views were listened to and acted upon.

There were processes in place to ensure people received equal and fair care and support. Staff received training in equality and diversity. Minutes from a recent resident / relative meeting showed actions had been taken regarding issues raised. For example, the provision of shelves in people’s rooms to display personal items.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.