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Support at Home Ltd

Overall: Good read more about inspection ratings

Unit 14, Turnstone Business Park, Mulberry Avenue, Widnes, WA8 0WN (0151) 486 8494

Provided and run by:
Support at Home Ltd

Important: This service was previously registered at a different address - see old profile

Report from 26 February 2024 assessment

On this page

Well-led

Good

Updated 2 August 2024

We assessed one quality statement in the well-led key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good. The service was safe. Systems were in place to review, monitor and develop the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 3

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 3

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Freedom to speak up

Score: 3

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 3

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

Clear lines of accountability within the service were in place. Staff were aware of who they needed to contact in the event of needing support, or to report a concern.

Business continuity plans were in place to manage urgent situations when they occurred. For example, bad weather. The registered manager explained how people’s needs would be prioritised in the event of disruption to the service. The management team had systems in place for the oversight and monitoring of the delivery of care people received. This included live monitoring of the care and support people were receiving and gave the opportunity for the service to take appropriate action for example, in the event a person’s medicines had not been administered. Additional monitoring included monthly reviews of people's medicines. The service requested feedback from people using the service on a regular basis to assess and review service delivery.

Partnerships and communities

Score: 3

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 3

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.