Ballington House

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Ballington House provides specialised rehabilitation for women aged 18 and over with mental health problems and those diagnosed with a personality disorder. It has 13 beds. We carried out an on-site assessment on the 20 March 2024 and asked for, and reviewed data related to the assessment. We had received concerns about the safety of patients, specifically about staffing and missed patient observations.

People's experience of this service

Patients were positive about the service and said staff treated them with compassion and kindness. Staff understood the individual needs of patients and supported them to understand and manage their care and treatment. Patients said there was a range of activities and treatment to aid their recovery. Most patients said this was a good hospital. However, some patients said that not all staff helped them quickly when they were upset.