Ballington House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service had effective governance processes in place. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and wider service. Managers ensured that staff received training and appraisal.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us that leaders were visible and approachable. Staff told us that they felt valued and that they had seen significant improvements in the last 6 months.

Leaders demonstrated that they were aware of examples of poor culture that affected the quality of people’s care and had a detrimental impact on staff and were making efforts to address these. Leaders demonstrated that they were knowledgeable about issues and priorities for the quality of services and could access appropriate support and development in their role.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

A structured governance framework was in place. Managers had oversight of the risks within the service and had put measures in place to make improvements. Senior leaders had supported the manager to put a comprehensive action plan in place to address concerns regarding missed observations. However, staff had not received regular supervision. Managers were aware and had put measures in place to address this.

Staff demonstrated that they understood their role and responsibilities. Managers accounted for the actions, behaviours and performance of staff. Staff told us that they received supervision but not as frequently as they would have liked. A ward manager had recently been appointed to provide an increased leadership presence.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.