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F & K Domestic Services

Overall: Good read more about inspection ratings

16 Firthland Way, Parr, St Helens, Merseyside, WA9 3RQ (01744) 733692

Provided and run by:
Mrs Kathleen Ann Dawson

Latest inspection summary

On this page

Background to this inspection

Updated 7 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was completed by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Inspection activity started on 1 November 2023 and concluded 15 November 2023. We visited the services' office location on 1 November 2023.

Registered manager

The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. However, they had recently taken a long term absence. There was a manager in post who had recently applied to CQC to become registered.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We looked at 1 person's care plan and a range of other records related to the running of the service.

We spoke with 1 person to gather their views of the service they received. We spoke with the manager to gather their knowledge and understanding of the service. We did not speak with staff during this inspection as the staff employed did not support anyone with personal care.

Overall inspection

Good

Updated 7 February 2024

About the service

F&K Domestic Services is a small domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting 1 person with personal care.

People's experience of using the service and what we found

Risks to people's health, safety and well-being had been considered and where necessary, information was available to ensure staff supported people safely. Processes were in place to ensure the safe management of medicines.

Systems were in place to ensure accidents, incidents and safeguarding concerns were acted upon appropriately. The manager demonstrated a knowledge and understanding regarding incidents of concern and what action they were required to take.

There were enough staff employed by the service to ensure people received the support they needed. Safe recruitment processes were in place to make sure any new applicants were suitable to work for the service.

Systems were in place to support continuous learning and improvement of the service. The manager engaged with people and staff to enable them to give their views and provide feedback.

The manager demonstrated a knowledge and understanding for their role and was responsive to feedback given throughout the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.