1 November 2023
During an inspection looking at part of the service
F&K Domestic Services is a small domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting 1 person with personal care.
People's experience of using the service and what we found
Risks to people's health, safety and well-being had been considered and where necessary, information was available to ensure staff supported people safely. Processes were in place to ensure the safe management of medicines.
Systems were in place to ensure accidents, incidents and safeguarding concerns were acted upon appropriately. The manager demonstrated a knowledge and understanding regarding incidents of concern and what action they were required to take.
There were enough staff employed by the service to ensure people received the support they needed. Safe recruitment processes were in place to make sure any new applicants were suitable to work for the service.
Systems were in place to support continuous learning and improvement of the service. The manager engaged with people and staff to enable them to give their views and provide feedback.
The manager demonstrated a knowledge and understanding for their role and was responsive to feedback given throughout the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 July 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.