Dr Imran Gohar Also known as SYDENHAM HOUSE DOCTORS SURGERY

Updated 21 December 2017

The registered provider is Dr Imran Gohar. The practice is located at Sydenham House Doctors Surgery, Harlow, Essex. Their web address is sydenhamhousesurgery.co.uk. The practice provides NHS primary medical services through a General Medical Services (GMS) contract to approximately 2,085 patients. It is part of the NHS West Essex Clinical Commissioning Group (CCG) which is made up of 39 general practices.

The practice provides services to approximately 2085 patients within the Netteswell ward area that is near the town of Harlow. The practices population is in the fourth decile for deprivation as measured by the Index of Multiple Deprivation. This is the official measure of relative deprivation for small areas in England. The lower the decile the more deprived an area is compared to the national average. The practice population ethnic profile is predominantly White British. The practice has a higher elderly population than the national averages with 35% of the practice list aged over 65 years compared to the national average of 27%. The average male life expectancy for the practice area is 77 years which is lower than the national average of 79 years; female life expectancy is 82 years which is lower than the national average of 83 years.

The provider, Dr Imran Gohar, is a sole practitioner, and employs two part-time female GPs that provide three sessions a week. There are also two part-time practice nurses, who provide five clinical sessions a week. The administrative team is made up of the practice manager and three receptionists.

The practice is closed at weekends and has opted out of providing an out-of-hours service. West Essex commissioning group have introduced an evening and weekend GP service. Patients can pre-book an appointment and be seen at one of six locations throughout the West Essex area. Appointments are booked through the practice. The Partnership of East London Cooperatives (PELC) provide the GP out-of-hours service for patients registered to surgeries in West Essex.

Updated 21 December 2017

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dr Imran Gohar GP practice on 17 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice had systems, processes and practices in place to keep people safe and safeguarded from abuse.

• Medicines were well managed and medicines related stationery was secure.

• The practice had a sustained track record of safety supported by accurate performance information.

• Patient’s physical, mental health and social needs were holistically assessed, and their care, treatment and support were delivered in line with legislation, standards and evidence-based guidance.

• Information about the outcomes of patient’s care and treatment were routinely collected and monitored.

• People who used the services were empowered and supported to manage their own health, care and wellbeing.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017