Letter from the Chief Inspector of General Practice
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Imran Gohar GP practice on 17 November 2017 as part of our inspection programme.
At this inspection we found:
-
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
-
The practice had systems, processes and practices in place to keep people safe and safeguarded from abuse.
-
Medicines were well managed and medicines related stationery was secure.
-
The practice had a sustained track record of safety supported by accurate performance information.
-
Patient’s physical, mental health and social needs were holistically assessed, and their care, treatment and support were delivered in line with legislation, standards and evidence-based guidance.
-
Information about the outcomes of patient’s care and treatment were routinely collected and monitored.
-
People who used the services were empowered and supported to manage their own health, care and wellbeing.
-
Staff involved and treated patients with compassion, kindness, dignity and respect.
-
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
-
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice