Updated 6 August 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The location was last inspected in October 2018 when we carried out a focussed inspection. That inspection concentrated on Safe and Well Led and we rated the location as Requires Improvement in both areas.
This inspection was planned partly to check whether progress was being made. This inspection was also prompted due to concerns that had been raised with the CQC about the quality of the service from a variety of sources.
The Inspection team consisted of three inspectors, an assistant inspector and an Expert by experience.
Sunrise is a care home without nursing for older people and people living with dementia. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
This was an unannounced inspection that took place on the 08 April 2019
We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse. We also sought feedback from the local authority.
During the inspection, we spoke with eight people who used the service, to ask about their experience of the care provided and six visiting family members. We observed staff providing support to people in the communal areas of the service. This was so we could understand people's experiences. By observing the care received, we could determine whether or not they were comfortable with the support they received. We spoke with the registered manager, two wellbeing leads, five care staff, one domestic staff and the activities lead.
We reviewed a range of records about people's care and how the service was managed. This included looking at five people's care records and a sample of people's medicines administration records. We reviewed records of meetings, staff rotas and staff training records. We also reviewed the records of accidents, incidents, complaints and quality assurance audits the management team had completed.