8 April 2019
During a routine inspection
People's experience of using this service:
• People received support with their medicines. However, staff did not always have the training to complete some of the necessary health checks needed to safely administer some medicines.
• The home was undergoing a period of transition and some staff still felt anxious about the changes. However, the registered manager was working hard to bring about stability at the home.
• Staff understood how to keep people safe. Staff knew how to recognise and report abuse.
• Staff recognised the risks to people's health, safety and well-being and how to support them. However, written risk assessments required updating to ensure all required information was available for staff.
• Staff had received training on infection control but did not always ensure they minimised the risk of the spread of infection.
• New staff were recruited safely.
• An action plan was in place which the provider and registered manager were working through, in order to bring about further improvement at the home.
• Guidance on people's needs was shared through supervision and staff meetings.
• Systems were in place to take any learning from any complaints made.
• People were offered numerous choices at mealtimes.
• People's access to healthcare appointments and advice from healthcare professionals was planned and reviewed and information shared with staff at handover meetings.
• People were treated with dignity and respect and their independence was promoted.
• People and their families were involved in planning their care with support from staff.
Rating at last inspection: Repeat Requires Improvement; The last report was published November 2018.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service continued to be Requires Improvement.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our inspection programme. If concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk