Royal Hampton

Updated 22 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. Prior to our inspection, we received a concern about visiting, we also looked at the visiting arrangements in place during our inspection. We asked the registered manager about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 January 2022 and was unannounced.

Updated 22 March 2022

About the service

Royal Hampton provides accommodation for up to 73 people with residential and nursing care needs in a purpose-built building. At the time of the inspection, 63 people were using the service. Some of the people were living with dementia.

People’s experience of using this service and what we found

People and their visitors told us the service kept them safe. People were protected from the risks of abuse and staff had received training to support this. Risks were generally well managed, and the provider learned from accidents and incidents. Staff provided people with kind and compassionate care and respected their privacy and dignity.

Systems were in place for the safe storage, ordering, administration, disposal and recording of medicines.

The service was clean and tidy and staff maintained good infection control procedures.

Regular assessments and reviews took place to ensure people’s needs were being met.

People received a good range of food and fluids to meet their dietary needs.

A range of activities were in place and a new activity coordinator had been recently employed to further enhance this, particularly for people living with dementia and those people nursed in bed.

Suitable recruitment procedures were in place and there were enough staff on duty to meet the needs of people. However, some staff were not always fulfilling their roles completely. The registered manager was aware of this and was addressing. A suitable induction and training programmes were in place to support staff in their roles. Staff received supervision and an annual appraisal, and the registered manager offered other opportunities to receive support and be involved in how the service was run.

People were supported with their healthcare needs and had access to healthcare professionals when required.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Complaints procedures were available for people and their visitors and through conversations, it was confirmed everyone knew how to complain if they needed to. Feedback was encouraged via questionnaires and meetings.

The registered manager ensured a number of quality assurance checks were completed to monitor and help retain a good quality of care for people.

Positive feedback about the management of the service was received. The registered manager had recently reviewed her daily walkabouts to provide further opportunities for feedback about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was good (published 25 January 2018). This was a focussed inspection in which the good rating from the previous full comprehensive inspection in May 2017 was retained.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.