- Homecare service
Love In Care
Report from 27 October 2024 assessment
Contents
Ratings
Our view of the service
Love In Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 59 people received regulated care and support. We carried out our off-site assessment of the service between 28 October and 8 November 2024. This inspection was carried out in response to the age of the previous rating of the service (January 2020). The overall rating for the service has remained good based on the findings of this inspection. We spoke with 3 families of people who received care and 45 staff during the inspection. We reviewed 2 people’s care plans, staff recruitment information and general records for the service. These included staff training records, meeting records, policies and procedures and audits. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. During this assessment we looked at how people were kept safe from potential risks to their safety, how staff were trained and supervised to support people according to their needs and preferences and how people and their families were involved in their care to ensure their independence was maintained.
People's experience of this service
The provider was able to demonstrate how they were meeting the principles of right support, right care, right culture. People told us they received safe care from a consistent staff team. People were positive about the care they received. A family member told us, “[Person] has a fulfilling life as a result of Love In Care and their support is tailored to their needs.” People confirmed they received planned, person-centred support which was appropriate and inclusive. People told us there were enough staff available to support them when they needed assistance. People and relatives told us the provider was quick to respond to concerns and was easily contactable. People and relatives told us the registered manager was approachable and flexible to their needs. One person told us, “We have great communication with the carers and [the registered manager]. We have access to staffing call logs, care records and plans.” People were happy with the quality of the care and support provided by Love In Care. People told us they felt safe with the care staff and that they valued their commitment to their role. Family members recognised that care staff built strong and trusted relationships with people they provided care for.