- Homecare service
Soma Healthcare (Central London)
Report from 19 January 2024 assessment
Contents
Ratings
Our view of the service
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. Right Support: Risks to people’s health and wellbeing were managed well and people were included in the risk management processes. People received their care visits at regular times from staff that knew them well. Staff understood how to ensure people had choice and control and independence. Right Care: Staff told us and care records showed people received person-centred care and their privacy and dignity was upheld. There were processes in place to assess people’s capacity in line with the MCA, however, this was not done in all circumstances. Right Culture: Staff told us they were supported by senior staff to enable them to carry out their role. The provider had a range of processes in place to gather feedback from people and staff. Soma Healthcare (Central London) is a domiciliary care agency which provides personal care and support to people in their own homes. Not everyone received a regulated activity. CQC only inspects the service being received by people provided with 'personal care', that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Assessment activity started on 29 January 2024 and continued until 14 March 2024.
People's experience of this service
People and relatives told us staff were aware of their needs and provided them with the support they needed to keep them safe from harm. People and their relatives spoke positively about the care they received and told us staff were kind and caring and knew their needs well. People and their relatives were given opportunities to feedback about their care. When issues were raised with the provider they responded and took the necessary action to improve things.