Soma Healthcare (Central London)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. There were process in place to enable people to give feedback about their experience of the care they received. There were a range of policies and procedures in place to mitigate the risks of discrimination and inequality. Staff received equality and diversity training and knew how to put this into practice . The provider had processes in place to address barriers and improve people’s health outcomes. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were in control of their care and support with help from relatives or representatives when required. The provider obtained feedback from people and relatives about the service via telephone surveys. Records showed positive feedback about the service had been received. When issues were raised the provider took appropriate action to resolve them. A relative told us, “I was unhappy with one of the carers. I spoke to them and they dealt with it. It went well.”

Staff had a good understanding of the principles of equality and diversity and understood their role in upholding people’s rights and choices. One member of staff told us, “We respect people’s differences and their preferences and we respect the choices they have made in their life. Everyone is different and have their unique needs and you try your best to meet them. “The provider ensured staff had opportunities to raise issues or share ideas about people’s care and support. A staff member told us “Yes we have team meetings at the office. They ask us for any feedback, ask the carers how we are doing and share any updates. Everyone is open.”

Although most people and relatives told us they had been consulted with about their care needs before care started many people told us they had not been provided with a copy of their care plan. We discussed this with the provider who told us there was a procedure in place to ensure people receive a copy of their care plan, however, people were sometimes reluctant to sign their care plan to indicate they had received this. The provider agreed to revisit this to ensure all people have a signed copy of their care plan. There were a range of policies, procedures and systems in place to ensure people’s care, treatment and support promoted equality, removed barriers or delays and protected people’s rights. Staff received equality and diversity training to ensure people and staff were treated equally. People’s equality and diversity needs were detailed in their care plans if required. People were supported to achieve good health outcomes. The provider worked in partnership with health and social care professionals and supported people to access healthcare services as well as timely referrals for care reviews if and when people’s needs changed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.