Serenity UK Limited

Updated 20 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried by 1 inspector.

Service and service type

Serenity UK Limited is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Serenity UK Limited is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke to 2 people, 1 member of staff, 1 care manager and the registered manager. We reviewed 4 people’s care records and 4 staff files. We undertook checks of the environment and people’s medicines, and we reviewed the provider’s fire safety and quality monitoring processes.

Updated 20 May 2023

About the service

Serenity UK Care Ltd is a residential care home providing accommodation and personal care for up to 6 people. The service provides support to women with mental health needs. At the time of our inspection there were 5 people using the service

People’s experience of using this service and what we found

People’s risks were assessed and reduced. Staff followed appropriate food safety practices and the environment of the care home was safe. There were enough staff available at all times and the provider carried out the appropriate checks to ensure staff were suitable to provide care and support. People’s medicines were administered by trained staff and audited by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People decided how they received their care and were supported to achieve good outcomes. The registered manager audited the quality of the service people received and used feedback from people, relatives and staff to improve the service. The provider worked with others to ensure people’s changing needs were met.

Rating at last inspection and update

The last rating for this service was requires improvement (published 05 January 2023). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe and well-led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Serenity UK Limited on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.