14 April 2023
During an inspection looking at part of the service
Serenity UK Care Ltd is a residential care home providing accommodation and personal care for up to 6 people. The service provides support to women with mental health needs. At the time of our inspection there were 5 people using the service
People’s experience of using this service and what we found
People’s risks were assessed and reduced. Staff followed appropriate food safety practices and the environment of the care home was safe. There were enough staff available at all times and the provider carried out the appropriate checks to ensure staff were suitable to provide care and support. People’s medicines were administered by trained staff and audited by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People decided how they received their care and were supported to achieve good outcomes. The registered manager audited the quality of the service people received and used feedback from people, relatives and staff to improve the service. The provider worked with others to ensure people’s changing needs were met.
Rating at last inspection and update
The last rating for this service was requires improvement (published 05 January 2023). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe and well-led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Serenity UK Limited on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.