CN Healthcare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care that met their needs. People were happy with the care and support they received, and enjoyed their interactions with their allocated care workers. Staff knew the people they were supporting and provided support in line with what was important for the person.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff provided people with person-centred care. People were involved in their care and staff respected their preferences. A staff member told us, “We have conversations with the person about how they would like to be supported.” Staff understood how people communicated to ensure their views and opinions were listened to. A staff member said, “We speak with people about their needs and they tell us. The people I support can communicate well.” The registered manager told us, where able, they supported people’s requests to be cared for by staff from the same cultural background to aid communication and care delivery in line with what was important for the person.

People received care that was tailored to their needs. People told us they enjoyed receiving care from staff at CN Healthcare. They said, “Just knowing the girls are coming makes me happy and I know I will have someone to chat to while they are here.” “I couldn’t be happier with what everyone does for me.” “I don’t know how I managed before they used to come, I really look forward to them all coming.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.