Updated 10 January 2024
Olive Tree House is a care home registered to provide accommodation, nursing, and personal care. The service provides support, respite and nursing care to older people and those who are living with dementia. The building was purpose built, with accessible accommodation spread over 3 floors. This assessment commenced on 16 January and was completed on 26 January 2024. The assessment included a visit to the service by two inspectors, a specialist advisor and an Expert by Experience on 24 January. Another Expert by Experience made phone calls to people’s relatives on 25 and 26 January 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In the assessment, we looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.