Olive Tree House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Olive Tree House is a care home registered to provide accommodation, nursing, and personal care. The service provides support, respite and nursing care to older people and those who are living with dementia. The building was purpose built, with accessible accommodation spread over 3 floors. This assessment commenced on 16 January and was completed on 26 January 2024. The assessment included a visit to the service by two inspectors, a specialist advisor and an Expert by Experience on 24 January. Another Expert by Experience made phone calls to people’s relatives on 25 and 26 January 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In the assessment, we looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.

People's experience of this service

We received positive feedback from people who lived at the service and their relatives, as well as staff and health and social care professionals. People told us they felt safe, were comfortable around staff and were able to raise any concerns. When possible, people were involved in decisions which affected them and were supported to make choices about their care. People had access to activities and the local community to promote and support their independence, health and wellbeing.