Russell Green Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who knew them well and worked with people to ensure their choices about their care were acted upon

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their day to day life. One person told us,” The staff are so friendly and treat me with dignity and respect. I never need to feel embarrassed. The food is very good, and the cook comes to see me every day and tells me the choices. If I didn't like what was offered, she will make something else." They went on to say, “When I came here, we had a big meeting where they asked all about me and what I want. I like to be as Independent as I can. Doing things for myself is important and its why I’m still going strong." Another person said,” You don’t feel irrelevant. We are cherished and valued.” A further person said,” Nothing is too much trouble. They (staff) are all friendly and hard working. I think they really care.”

People's care plans had been completed with them so their preferences and needs were noted. This included having equipment in place to support their independence such as walking aids. When people needed support from relatives we saw their input in people's care plans and decisions about their care.

Throughout our visit we saw a number of positive interactions between people and staff which showed staff supporting people in the way they chose. The staff were attentive to people and had clearly established good relationships with them. They behaved professionally but with a friendly and caring manner. During mealtimes staff were supporting people in line with their preferences. For example, the cook always made sure one person who didn't like mashed potatoes had theirs un-mashed when potatoes were on the menu. All the people living at the service were clean and smart in their appearance. Some of the ladies were wearing makeup and having their nails done. The hairdresser attended each week and we saw people taking real pride in their appearance.

Staff and managers were clear about how they supported people to remain independent and have control over their daily lives. One staff member said, "We ask people what they want. For example, meals, clothes, the time they want to get up and go to bed. I take time with people, give choices, close doors, curtains when providing personal care and taking their choices in to consideration at all times." Another member of staff told us they supported people to go out into the local community, they said, "When people want to, we make sure they can get out and about." The registered manager told us, "We have a good bunch of staff and people are treated with respect and dignity. I talk to people all the time and watch staff when they care for people."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.