Russell Green Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported in a person centred way by staff, who were responsive to their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People felt staff listened to them, and one person who struggled with verbal communication told us staff always listened to them and took time to help them say what they wanted to say. One Relative we spoke with told us how the registered manager had worked to help their family member get access to external health professional support for their mental health. They said, "The care is very good here, right from the start we felt welcomed and listened to." They went on to say their family member was always telling them how good the staff were to them.

The registered manager worked to make sure people's care was tailored to their individual needs. They told us, "We have a regular visit from the practice nurse at our surgery and have a good relationship with our GP. I have involved the mental health team in a couple of people's care due to their low mood. We have input from the SALT (Speech and Language therapy) team for one lady and the frailty nurse supports us." Staff were able to give examples of how they worked to support people's communication needs. One member of staff discussed a person who who struggled with verbal communication. They said, "We have to have patience to help [Name], get down to their level and make eye contact." They went on to say there were a number of people who needed hearing aids and glasses and how important it was to make sure people had these aids with them to help them communicate.

People's views on the service they received were gathered via yearly questionnaires and regular resident's meetings. Feedback was reviewed and analysed to support change and action where necessary. Staff received training in equality and diversity, supporting people with dementia and mental health awareness.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.