Archived: Cardinal Court Extra Care Sheltered Housing

Updated 11 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 October 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service. The inspection team consisted of one adult social care inspector, a specialist advisor in governance and an expert-by-experience who had experience of people who used a domiciliary care service. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

At the time of this inspection there were 17 people receiving personal care from Cardinal Court Extra Care sheltered housing. We spoke with 7 people who used the service, four staff, the assistant manager and the registered manager. We visited the provider’s office and spent some time looking at documents and records that related to people’s care and support and the management of the service. We looked at three people’s care and support plans.

We reviewed all the information we held about the service. This included any statutory notifications that had been sent to us. We contacted the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

Updated 11 November 2015

The inspection took place on 15 October 2015 and was announced. We carried out an inspection in April 2013, where we found the provider was meeting all the regulations we inspected.

Cardinal Court is an Extra Care housing service with on-site domiciliary support for people who have physical and/or mental health difficulties. The service comprises of 18 individual flats.

At the time of the inspection, the service had a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s care and support needs were assessed and care and support plans identified how care and support should be delivered. People we spoke with told us they were very happy with the service they received and staff were kind and caring, treated them with dignity and respected their choices.

People who used the service told us they felt safe with the staff and the care and support they were provided with.

We found there were systems in place to protect people from risk of harm and appropriate recruitment procedures were in place. There were policies and procedures in place in relation to the Mental Capacity Act 2005.

We found people were cared for, or supported by, appropriately trained staff. Staff received support to help them understand how to deliver appropriate care. People told us they got the support they needed with meals and healthcare. We saw arrangements for medication were safe.

Systems were in place to monitor the quality and safety of service provision and we found there were appropriate systems in place for the management of complaints.