15 October 2015
During a routine inspection
The inspection took place on 15 October 2015 and was announced. We carried out an inspection in April 2013, where we found the provider was meeting all the regulations we inspected.
Cardinal Court is an Extra Care housing service with on-site domiciliary support for people who have physical and/or mental health difficulties. The service comprises of 18 individual flats.
At the time of the inspection, the service had a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s care and support needs were assessed and care and support plans identified how care and support should be delivered. People we spoke with told us they were very happy with the service they received and staff were kind and caring, treated them with dignity and respected their choices.
People who used the service told us they felt safe with the staff and the care and support they were provided with.
We found there were systems in place to protect people from risk of harm and appropriate recruitment procedures were in place. There were policies and procedures in place in relation to the Mental Capacity Act 2005.
We found people were cared for, or supported by, appropriately trained staff. Staff received support to help them understand how to deliver appropriate care. People told us they got the support they needed with meals and healthcare. We saw arrangements for medication were safe.
Systems were in place to monitor the quality and safety of service provision and we found there were appropriate systems in place for the management of complaints.