• Doctor
  • Independent doctor

Sloan Medical Centre

Overall: Good read more about inspection ratings

2 Little London Road, Sheffield, South Yorkshire, S8 0YH (0114) 263 2136

Provided and run by:
Pioneer Health Care Limited

Latest inspection summary

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Background to this inspection

Updated 23 March 2022

Pioneer Health Care Limited is an independent organisation which provides secondary care dermatology consultations and dermatology minor surgical procedures in the community at Sloan Medical Centre, 2 Little London Road, Sheffield. They have a satellite clinic at Norfolk Park Medical Practice, 227 Park Grange Road, Sheffield S2 3TA. The satellite clinic was not visited as part of this inspection.

The leadership team consists of four directors, working alongside consultant dermatologists, a nurse, health care assistant and administrative staff . Patients are referred into the service by their NHS GP through a subcontract arrangement with The Sheffield Teaching Hospitals NHS Foundtaion Trust. Between 1 April 2021 and 22 February 2022, the service saw 2490 new patient referrals, 3727 follow up appointments were carried out and 561 minor surgical procedures performed.

The provider is registered with CQC to provide the regulated activities, treatment of disease, disorder or injury and surgical procedures at this location to patients aged over 18 years.

The office opening hours for patient enquiries is Monday to Friday 8am to 5pm. The consultants normally hold clinics on the following days:-

Mondays 9.30am to 5pm (alternate weeks)

Tuesday 1pm to 5pm (2nd and 4th Tuesday of the month)

Thursday 1pm to 5pm

Friday 4pm to 7pm and 9am to 4pm at the satellite site.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting an interview with the registered manager using video conferencing
  • Staff completing interview templates
  • Requesting evidence including documents relating to the management of the service from the provider prior to the inspection
  • Reviewing patient feedback received by the provider
  • A short site visit

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 23 March 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Sloan Medical Centre as part of our inspection programme of a new provider registration. This was our first rated inspection for the service that was registered with the Care Quality Commission (CQC) in September 2016.

The registered provider for the service is Pioneer Health Care Limited who provide secondary care dermatology consultations and minor surgical procedures at this location under a contract with Sheffield Teaching Hospitals NHS Foundation Trust to patients on the NHS waiting list. The registered provider has a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The provider organised and delivered services to meet patients’ needs. There was an overarching governance framework in place which supported the delivery of quality care.
  • The provider had systems and processes for monitoring and managing risk.
  • Staff said they felt supported and were proud of the work they did and of the quality of service they provided.
  • We saw staff and patient feedback was acted on. Patient feedback was positive about the service.
  • There was a strong focus on continuous learning and improvement across all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care