• Care Home
  • Care home

Brookdale House Care Home

Overall: Good read more about inspection ratings

31 Hursley Road, Chandlers Ford, Eastleigh, Hampshire, SO53 2FS (023) 8027 1509

Provided and run by:
Tuella Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Good

Updated 9 September 2024

Date of assessment 17 September to 30 September 2024. This was a responsive inspection triggered by our ongoing monitoring of the service. Brookdale House Care Home is a care home registered to provide personal care and accommodation for up to 27 people. At the time of the site visits there were 22 people accommodated. There was a proactive and positive culture of safety and learning. People were kept safe from the risk of abuse as staff had completed relevant training and guidance was in place. Staff assessed potential risks to people and their care needs were met safely in a manner which enabled them to still do what was important to them. There had been a recent reduction in staffing to reflect a reduction in people’s staffing needs. Staff were not all positive in their feedback about this reduction, but people still received good quality care which met their needs.

People's experience of the service

Updated 9 September 2024

People and relative’s felt the home provided a homely environment. Their feedback included, “I’m content and happy” and it is very much a family atmosphere.” They felt staff cared about people and ensured their safety. A relative said, "I feel totally free from worry now that [name of loved one] is here. I can come over at any time day or night, and I’m always welcomed.” People were able to live as they wished. A person said, “I can live my life as I want it here.” Relatives told us they felt they knew both the registered manager and the nominated individual and could speak with them freely about any issues, or concerns they had.