Archived: White Doves Ltd

Updated 9 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

White Doves Ltd is Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The first day of the inspection was unannounced and the second day of our inspection was announced.

What we did before the inspection

We looked at the information we held about the service, which included the provider’s statement or purpose and any notifications the provider is required to send us by law. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.

We also reviewed the information the provider had sent to us in the provider information return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with four people using the service. We spent time observing the people living in the home to help us understand the experience of those who could not talk with us. We also spoke with the provider (who is also the registered manager), the deputy manager, two care workers, the housekeeper, and the cook.

We looked at records relating to all aspects of the home including staffing, medicines, accidents and incidents, and quality assurance. We also looked at four people's care records.

Updated 9 November 2019

About the service

White Doves Ltd is registered to accommodate up to 13 older people and people physical disabilities, and sensory impairment. At the time of our inspection, there were eight people living in the home.

People’s experience of using this service and what we found

At our last inspection the provider had failed to protect people from environmental and infection control risks. At this inspection improvements had been made to the environment and the cleanliness of the home. The provider was no longer in breach of our regulations.

Parts of the home had been refurbished and redecorated, and new carpets and floor coverings fitted. The provider had risk assessed the premises and put measures in place to reduce risk to people. All areas of the home were clean and tidy.

The home has a relaxed, family atmosphere. People were content and settled. A person told us, “It feels like home here. I like everyone and want to stay.” The staff were caring and kind. They knew people well and understood their needs and preferences.

Lunch was served during our inspection. People sat with staff in a family group. People enjoyed their meal and the atmosphere in the dining room was friendly and sociable. People chose the home’s menus in conjunction with the cooks.

People received personalised care and support that met their needs. The home’s assessment and care planning process meant staff had the information they needed to support people in the way people wanted. Staff ensured they saw their GPs and other health care professionals when they needed to.

The provider and staff carried out regular audits and checks on all aspects of the home. People had the opportunity to share their views about the home in meetings, through surveys, and during one-to-one discussions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (report published on 28 July 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.