26 September 2019
During a routine inspection
White Doves Ltd is registered to accommodate up to 13 older people and people physical disabilities, and sensory impairment. At the time of our inspection, there were eight people living in the home.
People’s experience of using this service and what we found
At our last inspection the provider had failed to protect people from environmental and infection control risks. At this inspection improvements had been made to the environment and the cleanliness of the home. The provider was no longer in breach of our regulations.
Parts of the home had been refurbished and redecorated, and new carpets and floor coverings fitted. The provider had risk assessed the premises and put measures in place to reduce risk to people. All areas of the home were clean and tidy.
The home has a relaxed, family atmosphere. People were content and settled. A person told us, “It feels like home here. I like everyone and want to stay.” The staff were caring and kind. They knew people well and understood their needs and preferences.
Lunch was served during our inspection. People sat with staff in a family group. People enjoyed their meal and the atmosphere in the dining room was friendly and sociable. People chose the home’s menus in conjunction with the cooks.
People received personalised care and support that met their needs. The home’s assessment and care planning process meant staff had the information they needed to support people in the way people wanted. Staff ensured they saw their GPs and other health care professionals when they needed to.
The provider and staff carried out regular audits and checks on all aspects of the home. People had the opportunity to share their views about the home in meetings, through surveys, and during one-to-one discussions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement (report published on 28 July 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.