- Homecare service
Purple Care TM
Report from 2 September 2024 assessment
Contents
Ratings
Our view of the service
Purple Care TM is a domiciliary care and supported living service which provides the regulated activity of personal care. This assessment only inspected the supported living service. Purple Care TM is a supported living service supporting adults with a learning disability and/or autism. At the time of our inspection, 7 people were living in their own flats or houses either in the local community or based at the provider’s office site on a farm. The assessment commenced on 23 September and ended 2 October 2024. This was the provider’s first assessment of the supported living service. This was a comprehensive assessment and included 34 quality statements. During the onsite inspection we spoke with the registered manager, the provider, office administrator, 9 care staff and additional feedback was received from a further 36 care staff through emails and telephone calls. We reviewed, in part, 6 people’s care records including their medicines administration records. We met 6 people using the service and observed staff engagement with people. We received feedback from 9 external health and social care professionals. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Whilst the farm was situated in a rural area, people accessed the local community regularly and the environment met people’s individual care and support needs. People were supported as fully possible to have maximum choice and control. Independence and progression were supported and there was a positive approach to risk management. Staff demonstrated consistency and continuity in the care and support they provided. Staff had a kind, caring and supportive approach and clearly knew and understood people’s individual needs.
People's experience of this service
Relatives overall were positive and complementary about Purple Care TM. Two out of 5 relatives raised some concerns about the care and support their loved one received, these have been shared with external professionals working with people using the service to follow up. Relatives told us how well people’s transition to the service had been planned and managed. Relatives told us how there was a multi-disciplinary team approach with external professionals and staff, and this worked well. Relatives confirmed they were involved in discussions and decisions about the care and support provided. Staff were described as kind and caring. Relatives were positive about the appointment of a behavioural specialist and felt this was a good edition to the management team.