Grosvenor Park Care Home

Updated 8 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 inspectors and a regulatory officer.

Service and service type

Grosvenor Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Grosvenor Park Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we held about the service and information received since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used this information to plan our inspection.

During the inspection

We spoke with 14 people that lived at the home and 3 people’s relatives about the care and support provided. We observed staff supporting people and spending time with them. We spoke with 11 staff which included the registered manager, deputy manager, nurses, nursing assistants, senior carers and carers. We reviewed 6 people’s care plans and multiple medicine records. We reviewed documents relating to quality assurance and feedback received by the service from people, relatives and staff. We reviewed 2 staff files in relation to recruitment.

Updated 8 June 2023

About the service

Grosvenor Park Care Home is a residential care home providing personal and nursing care to up to 57 people. The service provides support to older people with nursing needs. At the time of our inspection there were 51 people using the service.

People’s experience of using this service and what we found

The registered manager had recently identified issues around the reporting of wound care and support for staff. Improvements needed had been identified and work had begun on improving things, however, more time was needed to ensure improvements and changes were sustained and embedded into practice. The management team were working to ensure changes were implemented effectively and building up the morale of staff. Systems to monitor the quality of the service and the support provided to people had recently been reviewed, improving oversight at the home.

There were enough staff to keep people safe, but recruitment was ongoing to ensure people received the level of engagement, interactions and activities that they requested. This had been identified by the management team and plans were being put into place to increase staffing levels and outside activities such as gardening and trips out. Staff were recruited safely and knew people well.

Risks to people were safely assessed and managed. People received their medicines in line with prescribing instructions by staff that were trained to give them safely. The home was clean and hygienic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 23 May 2019).

Why we inspected

We received concerns in relation to wound care and staff support. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained the same based on the findings of this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. However further time was needed to ensure improvements were embedded into practice. Please see the well led section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Grosvenor Park Care Home on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.