Background to this inspection
Updated
21 September 2018
Park House Surgery is situated in the village of Bagshot and provides a range of primary care services to approximately 6,830 patients. Park House Surgery is registered as a GP training practice providing training opportunities for doctors seeking to become fully qualified GPs (registrars). The percentage of registered patients suffering deprivation (affecting both adults and children) is lower than the average for England. The practice is part of NHS Surrey Heath Clinical Commissioning Group (CCG).
Park House Surgery is run by two GP partners (one male and one female) and three salaried GPs (two female and one male). A practice nurses, a healthcare assistant, a team of administrative staff, a reception team leader and a practice manager, also support the practice.
The practice provides a range of primary medical services including examinations, investigations and treatments and a number of clinics such as, clinics for patients with diabetes, asthma and hypertension.
Services are provided from one location:
6 Park Street, Bagshot, Surrey, GU19 5AQ
www.bagshotdoctors.co.uk
Opening hours are
Monday 8am until 8.30pm
Tuesday 8am until 6.30pm
Wednesday 7.30am – 6.30pm (alternating weeks)
Thursday 8am until 6.30pm
Friday 8am until 6.30pm
Patients can book appointments in person, via the telephone or online.
Park House Surgery work jointly with Heatherside Surgery and Lightwater Surgery on a rota basis to provide GP and Practice Nurse appointments in the evening, Monday to Friday until 8pm
The practice is registered to provide the following regulated activities:
- Treatment of disease, disorder or injury
- Family planning services
- Maternity and midwifery services
- Surgical procedures
- Diagnostic and screening procedures
During the times when the practice was closed 6:30pm until 8:30am, the practice had arrangements for patients to access care from an Out of Hours provider.
Updated
21 September 2018
We carried out an announced comprehensive inspection at Park House Surgery on 8 August 2018. Overall the practice is rated as good.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Park House Surgery on 8 August 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice used their knowledge of the local community and patient population to deliver high quality and person centred care.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
- There was a strong focus on improvement at all levels of the organisation.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Data from the Quality and Outcomes Framework (QOF) showed the results for practice management of patients with long-term conditions were good.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments and home visits were available. Urgent appointments for those with enhanced needs were also provided the same day.
- The practice was equipped to treat patients and meet their needs.
The areas where the provider should make improvements are:
- Continue to review and improve ways to increase uptake for cervical screening.
- Continue to review and improve ways to increase the number of health assessments for patients with a learning disability.
- Continue to update policies and procedures
- Continue to review and improve systems for recording information including risk assessments, alerts received and tracking of prescriptions.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.