22 De Parys Avenue

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Without exception, people and relatives told us staff were kind and caring and supported them how they wanted to be supported. Staff supported people to be involved in short and long term choices about their support. People were supported to be independent if this was their choice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were passionate about involving people in making choices about all aspects of their support. They told us how they supported people to be independent by showing them how to do things or by only helping people when they asked for support. The registered manager and staff team ensure people and relatives were involved in regular discussions about their care and support and whether or not care plans were up to date and reflective of people’s current wishes.

People and relatives were positive about the registered manager. One person said, ‘‘I like the ‘boss’ because they listen and are always about.’’ A relative said, ‘‘[Registered manager] is such a special person. They are hard working and dedicated and this feeds down to the staff team.’’ The management and staff team regularly reviewed people’s care plans to ensure they still reflected people’s choices. People were involved in meetings to discuss choices about their support.

Without exception feedback about how staff supported people and relatives was positive. People’s comments included, ‘‘It is good here because the staff are so friendly. They are more like friends’’ and, ‘‘I get to do lots of different things here and the staff don’t ask questions- they just get on and help me which is really good.’’ Relatives comments included, ‘‘The staff are engaging and communication with [family member] is excellent. I cannot fault them’’ and, ‘‘The atmosphere at the service is fantastic. You can tell staff all enjoy their job and want what is best for [family member].’’ People told us how they were supported to make choices and be independent if this was their choice. One person said, ‘‘Staff let me do what I can by myself then come and help if I need it.’’

We observed staff supporting people to make choices and be independent throughout the day. People were supported to choose what to eat for lunch and staff then helped them to make this using prompts or direct support as needed. Staff supported people to choose how they spent their time throughout the day and people spent time with staff engaging in their interests or going out of the service to access their local community. One person had been supported to become more independent in cleaning their room and making their own drinks and were visibly very happy in photos showing them doing this.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.