22 De Parys Avenue

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to follow their interests and to be a part of their local community. The management and staff team worked with other professionals to support people to achieve the best outcomes they could. People and relatives were positive about the impact living at the service was having on their/ their family members life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us they/ their family member were supported to achieve their specific goals and aspirations and to follow their interests. One person said, ‘‘I have been to [list of different places] and have really enjoyed myself. We are planning to go to [place] next and I am excited about this.’’ Another person used to find it hard to focus on something for an extended period of time. Staff had worked with this person, and they now attended a place they were interested in for short time periods and this had improved their wellbeing. This person told us, ‘‘I go to work now. I am busy. Feeling good.’’ A relative said, ‘‘[Family member] is out all the time and staff make sure they have plenty to do. They are very happy at the service.’’

The registered manager and staff team had supporting people to follow their interests and be a part of their local community as a key focus of their job. Staff were keen to talk with us about how they had supported people to go out in to the community more. The registered manager and staff team spoke with us about how they had worked with health professionals in relation to a person’s changing health needs. Doing this had resulted in a positive outcome for the person. On the day of our site visit we also saw a visiting physiotherapist who was supporting people to do exercises. People told us staff had organised this and they found this enjoyable.

Processes were in place to review and ensure people were being supported to achieve good outcomes. These included care plan reviews and people were also supported to have one to one meetings with staff. The purpose of these meetings was to discuss what people wanted to achieve and help them with this. People had been supported to achieve various goals such as losing weight, going out of the service independently or being supported to go to places of interest. The management team completed audits focusing on people’s quality of life and whether or not people were supported in line with their preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.