Ascot Lodge Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Ascot Lodge Care Home is a residential care home providing personal and nursing care for up to 50 people. At the time of the assessment there were 45 people living at the service. The service provides support to older people, some of whom are living with dementia. Accommodation is provided over 2 floors with each floor divided into 2 units. We rated this service under our previous methodology on 27 February 2019 where it was inspected and rated good overall. This inspection was prompted in part by receipt of information relating to incidents which had occurred at the service. The information shared with CQC indicated potential concerns about the management of medication and standard of care. This assessment examined those risks. We carried out this assessment on 29 August 2024. We looked at all quality statements under safe, one in caring and responsive and 4 in well led. Although we found some areas of concern at this assessment the rating for this service remains the same.

People's experience of this service

Overall people and relatives spoken with gave us positive feedback about the service, staff and the care provided. Comments included, “The staff are very kind and caring and always listen to [person]. They are very attentive to [person’s] needs. They always have time to chat and listen to me as well which is nice.” Another said, “We tell the staff we are happy with the care [person] receives. We have no concerns.” There were enough staff available to meet people’s needs. However, some relatives felt additional staffing was required. One told us, “I feel they are understaffed, especially with so many residents needing attention.” The principles of the Mental Capacity Act (MCA) had not always been followed. Where people had restrictions in place a best interest decision was not always recorded. People were able to make choices about their day to day lives and undertook activities at the service and outings in the community which supported their independence, health, and wellbeing. Relatives told us they would like more activities. Some relatives told us they were not involved in the care planning process. People’s family and friends were free to visit when they wished.