Ascot Lodge Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care and support from staff that reflected their individual needs, including those related to protected characteristics under the Equality Act. Information recorded in care plans in the new format provided more detail and were more person centred. People were involved in planning and making decisions about their care so that it was centred around them and their needs. However, some relatives felt that they were not included in the planning of care. People received the most appropriate care for them as the service made reasonable adjustments where necessary. People’s personal, cultural, social, and religious needs were understood and met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated as individuals and their views sought and listened to. People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. Relatives overall told us they felt well informed by staff and different processes were available for them to feedback their views and experiences.

Staff understood people had a right to be treated equally and fairly and to receive care and support that met their specific needs. All staff received training in this area. The registered manager was aware of respecting a diverse staff team and told us how they made adjustments to support staff to experience positive outcomes. One staff told us about individual adjustments put in place to support them in the workplace and how they had been supported. They said of the senior team, “They are great. Really supportive.”

The provider had policies and procedures in place relating to equality and diversity. The service complied with legal, equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes. Staff received training and had good knowledge of equality and diversity. The new care plan format provided greater opportunity to record more detail on how people were supported with their cultural and religious needs including at end of life. The provider actively sought out the views of people to continuously improve the service, so they received regular feedback from people and their relatives.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.